Privacy Policy

Protecting your personal and health information is our highest priority. Learn how we collect, use, and safeguard your data.

Last Updated: January 2024

This Privacy Policy describes how Safecare Practice Psychiatry & Family Health PLLC collects, uses, and discloses your personal information when you use our services and website.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for our services
  • Schedule appointments
  • Complete intake forms
  • Contact us via phone, email, or website
  • Participate in telehealth sessions

This may include:

  • Name, address, phone number, email
  • Date of birth and demographic information
  • Insurance information
  • Emergency contact details

Health Information

As a healthcare provider, we collect Protected Health Information (PHI) as defined by HIPAA, including:

  • Medical history and symptoms
  • Diagnosis and treatment information
  • Medication prescriptions and history
  • Treatment notes and progress
  • Lab results and test reports

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent
  • Referring website information
  • Device information

We use cookies and similar technologies to enhance your browsing experience and analyze site usage.

How We Use Your Information

Providing Healthcare Services

We use your information to:

  • Provide psychiatric assessment and treatment
  • Prescribe and manage medications
  • Coordinate care with other providers
  • Bill for services and process insurance claims
  • Communicate about appointments and care

Improving Our Services

We may use de-identified information to:

  • Improve the quality of our services
  • Train staff and conduct quality assurance
  • Conduct research (with appropriate consent)
  • Analyze website performance and user experience

Communication

We use your contact information to:

  • Send appointment reminders
  • Provide treatment updates
  • Share educational materials
  • Respond to inquiries
  • Send important practice updates

Information Sharing and Disclosure

With Your Consent

We share your information when you explicitly authorize us to, such as:

  • Coordinating care with other healthcare providers
  • Sharing information with family members you designate
  • Processing insurance claims

Legal Requirements

We may disclose your information when required by law, such as:

  • Responding to court orders or subpoenas
  • Reporting suspected abuse or neglect
  • Preventing serious threat to health or safety
  • Complying with public health reporting requirements

HIPAA Compliance

We strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations. We do not sell your Protected Health Information (PHI) to third parties for marketing purposes.

Business Associates

We may share information with third-party service providers who assist us in:

  • Electronic health record management
  • Billing and payment processing
  • Website hosting and maintenance
  • Telehealth platform services

All business associates are contractually required to maintain the confidentiality and security of your information.

Your Privacy Rights

Access and Copies

You have the right to:

  • Access your medical records
  • Request copies of your health information
  • Receive an accounting of disclosures
  • Request restrictions on certain uses and disclosures

Correction and Amendment

You may request to:

  • Correct inaccurate information in your records
  • Amend your health information
  • Add supplemental information to your file

Some restrictions may apply based on professional judgment and legal requirements.

Communication Preferences

You can specify:

  • How you prefer to be contacted (phone, email, text)
  • Which phone numbers or email addresses to use
  • When and where we may leave messages

Note About Text Messages

Standard text message rates may apply. While we take precautions to protect your privacy, text messages may not be secure. Please inform us if you prefer not to receive text reminders.

Data Security

Security Measures

We implement comprehensive security measures to protect your information, including:

  • Encryption of electronic health records
  • Secure telehealth platforms with end-to-end encryption
  • Access controls and authentication requirements
  • Regular security audits and updates
  • Secure data backup systems
  • Employee training on privacy and security

Breach Notification

In the unlikely event of a data breach involving your Protected Health Information, we will:

  • Notify you promptly as required by law
  • Provide information about what happened
  • Explain what information was involved
  • Describe steps we're taking to address the breach
  • Provide guidance on steps you can take

Children's Privacy

Minors' Information

When providing services to minors:

  • We collect information from parents or legal guardians
  • Treatment decisions require parental consent for minors
  • Certain rights may be exercised by parents on behalf of minors
  • State-specific laws regarding minor consent may apply

We do not knowingly collect information from children under 13 without parental consent.

Policy Updates

Changes to This Policy

We may update this Privacy Policy periodically. When we make changes:

  • We will update the "Last Updated" date at the top
  • Significant changes will be communicated to current patients
  • The updated policy will be posted on our website
  • We recommend reviewing this policy regularly

Continued use of our services after changes constitutes acceptance of the updated policy.

Questions and Contact Information

Privacy Concerns and Inquiries

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer: